Shipping Protection

At SAROVA SHOP, we understand that many of our glass vases, ceramic pieces, and home décor products are fragile. We take extra care with packaging and transportation to help your order arrive safely and in excellent condition.

Safe & Secure Packaging

Every order is carefully prepared for shipment. Fragile products are packaged with appropriate protective materials designed to reduce movement, impact, and the risk of damage during transportation.

Where necessary, additional protective packaging may be used for delicate glass and ceramic products.

Protection for Fragile Products

Our shipping process is designed with fragile products in mind. We aim to provide protection against common transportation risks such as:

• Accidental impact during transit
• Cracked or broken glass
• Damaged ceramic products
• Damage caused during delivery
• Products arriving in an unusable condition

What If My Order Arrives Damaged?

If your item arrives broken, cracked, damaged, or otherwise defective, please don't worry. Contact our customer support team as soon as possible.

Please provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the shipping box and protective packaging
• A brief description of the problem

Once we have reviewed the information, we will provide an appropriate solution in accordance with our Return and Refund Policy. This may include a replacement or refund, depending on the circumstances.

Please Keep the Packaging

If your product arrives damaged, please keep the original shipping box and protective packaging until your request has been reviewed.

This may help us investigate transportation damage and resolve your request more efficiently.

Lost Parcels

If your parcel appears to have been lost during transportation, please contact us.

We will review the tracking information and, where appropriate, work with the delivery carrier to investigate the shipment.

If a parcel is confirmed as lost, we will provide an appropriate solution in accordance with applicable policies and consumer law.

Our Packaging Commitment

From our store to your home, we want your order to receive the care it deserves.

Carefully Packed · Protected in Transit · Customer Support When You Need It

Our goal is simple: to help your beautiful new décor arrive safely so you can enjoy it with confidence.

Contact Us

If you have any questions about shipping protection or need assistance with a damaged order, please contact us:

SAROVA SHOP
62 Fabis Drive
Nottingham, United Kingdom
NG11 8NZ

Email: shopify@sarovaltd.xyz
Phone: +44 3333451795