Refund policy

Return and Refund Policy

Last Updated: August 14, 2026

Thank you for shopping with SAROVA SHOP. We want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedures for returns, refunds, damaged items, and order cancellations.

1. 30-Day Return Policy

We accept eligible returns within 30 days of receiving your order.

To qualify for a return, the item should:

Be returned in its original condition.
Be unused and undamaged, except where the item arrived damaged or defective.
Include the original packaging and any accessories supplied with the product.
Be accompanied by proof of purchase or your order number.

Please contact us before returning an item so that we can provide return instructions.

Email: shopify@sarovaltd.xyz
Phone: +44 3333451795

Do not send a return without contacting us first.

2. Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, broken, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A description of the problem
Clear photographs or videos showing the issue and packaging where relevant

Once we review the information, we will provide an appropriate solution, which may include a replacement or refund.

3. Glass and Fragile Products

Some products sold by SAROVA SHOP, including glass vases and decorative items, are fragile.

If a fragile product arrives broken or damaged during transportation, please contact us promptly with photographs of the product and its packaging. Please retain the packaging until your claim has been reviewed.

We will assess the issue and arrange an appropriate replacement or refund where applicable.

4. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within the applicable return period.

The product should be kept in good condition and returned with its original packaging where reasonably possible.

Customers are responsible for ensuring that returned products are securely packaged to prevent damage during return transportation.

This policy does not limit any statutory cancellation or return rights that may apply to UK consumers.

5. Non-Returnable Items

Certain products may not be eligible for a change-of-mind return, including:

Personalised or custom-made products
Items that have been materially damaged after delivery
Products that cannot be returned for hygiene or safety reasons where an applicable seal has been removed
Gift cards, where applicable

This does not affect your rights where an item is faulty, damaged, misdescribed, or otherwise covered by applicable consumer law.

6. How to Request a Return

To request a return, contact:

SAROVA SHOP
Email: shopify@sarovaltd.xyz
Phone: +44 3333451795
Address: 62 Fabis Drive, Nottingham, United Kingdom, NG11 8NZ

Please include your order number and reason for requesting the return.

If your return is accepted, we will provide instructions regarding where and how to return the item.

7. Return Shipping

Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs for change-of-mind returns.

If the return is due to an incorrect, damaged, defective, or otherwise non-conforming item, SAROVA SHOP will handle reasonable return arrangements or costs where required.

Original delivery charges will be refunded where required by applicable consumer law.

8. Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund after it has been issued.

9. Exchanges

If you would like a different product, size, style, or other available variation, please contact us.

Where an exchange is available, we will provide instructions. Availability cannot be guaranteed until the exchange is processed.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or dispatched, we will attempt to cancel it. If the order has already been dispatched, you may need to follow the applicable return procedure after receiving it.

11. UK Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace rights that consumers may have under applicable UK consumer protection laws.

Where statutory consumer rights provide greater protection than this policy, those statutory rights will apply.