Shipping policy

Shipping Policy

Last Updated: August 14, 2026

Thank you for shopping with SAROVA SHOP. We aim to provide a reliable and convenient delivery service for every order. Please review the following information regarding shipping fees, processing, delivery, and damaged parcels.

1. Shipping Fee

We charge a flat shipping fee of £5 per order.

Standard Shipping: £5

The applicable shipping charge will be displayed at checkout before payment is completed.

2. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

3. Delivery Times

Estimated delivery times may vary depending on the destination, carrier, product availability, and other circumstances.

Any delivery timeframe displayed on our website or provided after ordering is an estimate unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Public holidays
Customs processing
Incorrect or incomplete delivery information
Unexpected transportation disruptions

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Recipient name
Street address
City
Postcode
Country
Telephone number

If you discover an error after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

5. Tracking Information

Where tracking is available, tracking details will normally be provided after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

6. Fragile Products

SAROVA SHOP sells products that may include glass vases and other fragile decorative items.

We take reasonable care when preparing and packaging fragile products for transportation.

When your parcel arrives, we recommend inspecting the product promptly.

If an item arrives broken or damaged, please contact us and provide:

Your order number
Clear photographs of the damaged product
Photographs of the outer and inner packaging where relevant
A brief description of the damage

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

7. Lost or Delayed Parcels

If your tracking information indicates an unusual delay or you believe your parcel has been lost, please contact us.

We may work with the relevant delivery carrier to investigate the shipment.

Where a parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law.

8. Failed Delivery

If delivery cannot be completed because of an incorrect address, unavailable recipient, failure to collect the parcel, or another issue attributable to the recipient, the parcel may be returned to us.

Additional delivery charges may apply where a customer requests re-delivery in circumstances where permitted by applicable law.

9. International Shipping and Customs

Where international delivery is available, orders may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are generally not included in our product prices or £5 shipping fee and may be the responsibility of the recipient.

Customs procedures may also affect estimated delivery times.